Privacy policy
At Garnets, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website www.garnets.ie or purchase our jewellery. We are committed to complying with the General Data Protection Regulation (GDPR) and Irish data protection law.
1. Data Controller
- Garnets
- Contact: Estefane Zanella
- Email: contact@garnets.ie
- Address: 34B Hazelgrove, Dublin, Ireland
We are the “data controller” of the personal data you provide to us.
2. Data We Collect
We may collect the following types of personal data:
- Contact details: name, address, email, phone number.
- Order information: products purchased, payment details (processed securely via third-party providers, we do not store card numbers).
- Website usage data: IP address, browser type, device information, cookies (see Section 8).
- Communication records: when you contact us by email or through the website.
3. How We Use Your Data
We use your personal data for the following purposes:
- To process and deliver your orders.
- To communicate with you about your purchase, delivery, or returns.
- To comply with legal obligations (e.g., tax, accounting).
- To improve our website and customer service.
- With your consent, to send you marketing updates or special offers (you may unsubscribe at any time).
4. Legal Basis for Processing
We process your personal data under the following lawful bases:
- Contractual necessity: to fulfil your order.
- Legal obligation: to meet accounting, tax, or consumer protection requirements.
- Consent: for email marketing or newsletters.
- Legitimate interest: to improve our website and prevent fraud.
5. Sharing Your Data
We only share your data when necessary:
- With payment service providers (e.g., Stripe, PayPal) to process payments securely.
- With delivery partners (e.g., postal and courier services) to deliver your orders.
- With IT or website service providers who help us run our online store.
- Where required by law (e.g., tax authorities).
We never sell your personal data to third parties.
6. Data Retention
- We retain your personal data only as long as necessary for the purposes stated above.
- Orders and payment-related information are generally kept for 6 years to comply with Irish tax and accounting laws.
- Marketing data is kept until you withdraw consent.
7. Your Rights under GDPR
You have the following rights regarding your personal data:
- Access: request a copy of the data we hold about you.
- Rectification: request corrections if your data is inaccurate.
- Erasure (“right to be forgotten”): request deletion of your data when it is no longer needed.
- Restriction: request that we limit processing of your data.
- Data portability: request a copy of your data in a machine-readable format.
- Objection: object to processing (e.g., for direct marketing).
- Withdraw consent: if processing is based on consent (e.g., newsletters), you can withdraw it anytime.
- To exercise these rights, please contact us at contact@garnets.ie
You also have the right to lodge a complaint with the Data Protection Commission (DPC) Ireland:
https://www.dataprotection.ie
8. Cookies & Tracking
- Our website may use cookies to enhance user experience, analyze traffic, and support shopping functions (e.g., cart).
- You can manage or disable cookies in your browser settings.
- Some cookies may be necessary for the site to function properly.
9. Data Security
We take appropriate technical and organizational measures to protect your personal data against loss, misuse, or unauthorized access.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at: